# Jira Work Management outage on 2 November 2026

> On 2 November, Jira Work Management had a major outage from 00:11 to 00:39 UTC (28 minutes), during which fields were missing from Jira work items for some users and viewing content and search were affected. The status page said a configuration change appeared to have caused the issue, that it was reverted, and that recovery began by 00:25 before the incident was resolved at 00:38. Jira Software, Jira Service Management, Jira Product Discovery and Musixmatch also had problems at the same time.

- Service: [Jira Work Management](https://stackpulse.app/services/jira-work-management.md)
- Severity: major_outage
- Title on the status page: Fields missing across Jira Work Items for some users
- Started: 2026-11-02 00:11 UTC
- Ended: 2026-11-02 00:39 UTC
- Lasted: 28 min
- Incident open on the status page: 00:10–00:38 UTC
- The status page's incident: https://stspg.io/nkr72lsmnrgd
- Page: https://stackpulse.app/services/jira-work-management/outages/2026-11-02-0011

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Viewing content | partial outage | 2026-11-02 00:10 | 2026-11-02 00:38 |
| Search | partial outage | 2026-11-02 00:10 | 2026-11-02 00:38 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-11-01 23:21 UTC
- [Jira Product Discovery](https://stackpulse.app/services/jira-product-discovery.md): major_outage from 2026-11-02 00:11 UTC
- [Jira Software](https://stackpulse.app/services/jira-software.md): major_outage from 2026-11-02 00:11 UTC
- [Jira Service Management](https://stackpulse.app/services/jira-service-management.md): major_outage from 2026-11-02 00:12 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Jira Work Management.