# Jira Service Management outage on 1 October 2026

> On 1 October, Jira Service Management had a major outage affecting job processing and scheduling, including email-to-ticket processing, SLA display and notifications. The incident was open from 02:57 to 07:52 UTC (4 h 55 min), though the status page's updates said impact began earlier, at 01:00, and cleared by 07:25. The status page said an unexpected volume of scheduled tasks overwhelmed a shared scheduling platform, and it noted that interactive product use was not affected. Confluence, Bitbucket, Jira Software, Atlassian Support, Aircall, Wix and Stripe also had problems at the same time.

- Service: [Jira Service Management](https://stackpulse.app/services/jira-service-management.md)
- Severity: major_outage
- Title on the status page: Job processing and scheduling is degraded affecting multiple Atlassian products
- Started: 2026-10-01 02:57 UTC
- Ended: 2026-10-01 07:52 UTC
- Lasted: 4 h 55 min
- Incident open on the status page: 02:55–07:51 UTC
- The status page's incident: https://stspg.io/z38lwx45zjsz
- Page: https://stackpulse.app/services/jira-service-management/outages/2026-10-01-0257

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Jira Service Management Email Requests | partial outage | 2026-10-01 02:55 | 2026-10-01 05:00 |
| Jira Service Management Email Requests | degraded performance | 2026-10-01 05:00 | 2026-10-01 07:51 |
| Automation for Jira | partial outage | 2026-10-01 02:55 | 2026-10-01 03:47 |

## At the same time

- [Stripe](https://stackpulse.app/services/stripe.md): issue from 2026-10-01 02:39 UTC
- [Confluence](https://stackpulse.app/services/confluence.md): major_outage from 2026-10-01 02:56 UTC
- [Bitbucket](https://stackpulse.app/services/bitbucket.md): major_outage from 2026-10-01 02:56 UTC
- [Jira Software](https://stackpulse.app/services/jira-software.md): major_outage from 2026-10-01 02:56 UTC
- [Wix](https://stackpulse.app/services/wix.md): major_outage from 2026-10-01 05:18 UTC
- [Aircall](https://stackpulse.app/services/aircall.md): major_outage from 2026-10-01 05:37 UTC
- [Atlassian Support](https://stackpulse.app/services/atlassian-support.md): issue from 2026-10-01 07:06 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Jira Service Management.