# Intercom outage on 12 November 2026

> Intercom had delays in outbound email delivery from 21:18 UTC on 12 November until 18:37 UTC on 13 November, a period of 21 h 19 min. The status page attributed the delays to an ongoing Microsoft outage and said that only emails to Microsoft recipients were affected, with failed emails queued for retry. It reported delivery to Microsoft back to normal levels at 15:55 UTC on 13 November, about three hours before the incident was marked resolved.

- Service: [Intercom](https://stackpulse.app/services/intercom.md)
- Severity: major_outage
- Title on the status page: Delays in outbound email delivery
- Started: 2026-11-12 21:18 UTC
- Ended: 2026-11-13 18:37 UTC
- Lasted: 21 h 19 min
- Incident open on the status page: 21:17–18:36 UTC
- Page: https://stackpulse.app/services/intercom/outages/2026-11-12-2118

## At the same time

- [Supabase](https://stackpulse.app/services/supabase.md): issue from 2026-11-12 20:36 UTC
- [Reservo](https://stackpulse.app/services/reservo.md): major_outage from 2026-11-12 21:04 UTC
- [Pappers](https://stackpulse.app/services/pappers.md): major_outage from 2026-11-12 22:03 UTC
- [Dropbox](https://stackpulse.app/services/dropbox.md): issue from 2026-11-12 22:21 UTC
- [Shopify](https://stackpulse.app/services/shopify.md): issue from 2026-11-12 23:02 UTC
- [Bus Times](https://stackpulse.app/services/bus-times.md): major_outage from 2026-11-13 00:36 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-11-13 02:50 UTC
- [Microsoft 365 (consumer)](https://stackpulse.app/services/microsoft-365-consumer.md): issue from 2026-11-13 03:01 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Intercom.