# Illumina Cloud Products status > Critical outage reported. Illumina Cloud Products reports a critical outage: AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence Hub. Source: Illumina Cloud Products's official status page, https://status.illumina.com/ - Status: critical (AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence Hub) - Since: 2026-09-26 12:05 UTC - Checked: 2026-09-27 23:35 UTC, every 5 minutes - Page: https://stackpulse.app/services/illumina-cloud-products ## Components (55) - Basespace Sequence Hub - US East (USA): online - Illumina BioInsight Platform Core - US East (USA): online - Illumina Connected Insights - US East (USA): online - Dragen Apps and Content - US East (USA): online - Illumina Connected Multiomics - US East (USA): online - Illumina BioInsight Platform Core - US West (USA): online - Basespace Sequence Hub - US West (USA): online - Basespace Sequence Hub - Canada (Canada): online - Illumina BioInsight Platform Core - Canada (Canada): online - Illumina Connected Insights - Canada (Canada): online - Dragen Apps and Content - Canada (Canada): online - Illumina Connected Multiomics - Canada (Canada): online - Basespace Sequence Hub - Sydney (Australia): online - Illumina BioInsight Platform Core - Sydney (Australia): online - Illumina Connected Insights - Sydney (Australia): online - Dragen Apps and Content - Sydney (Australia): online - Illumina Connected Multiomics - Sydney (Australia): online - Basespace Sequence Hub - Frankfurt (Germany): online - Illumina BioInsight Platform Core - Frankfurt (Germany): online - Illumina Connected Insights - Frankfurt (Germany): online - TruSight Software Suite - Frankfurt (Germany): online - Dragen Apps and Content - Frankfurt (Germany): online - Illumina Connected Multiomics - Frankfurt (Germany): online - Basespace Sequence Hub - London (United Kingdom): online - Illumina BioInsight Platform Core - London (United Kingdom): online - Illumina Connected Insights - London (United Kingdom): online - Dragen Apps and Content - London (United Kingdom): online - Illumina Connected Multiomics - London (United Kingdom): online - Basespace Sequence Hub - Tokyo (Japan): online - Illumina BioInsight Platform Core - Tokyo (Japan): online - Dragen Apps and Content - Tokyo (Japan): online - Basespace Sequence Hub - Singapore (Singapore): online - Illumina BioInsight Platform Core - Singapore (Singapore): online - Dragen Apps and Content - Singapore (Singapore): online - Illumina Connected Multiomics - Singapore (Singapore): online - Basespace Sequence Hub - Mumbai (India): online - Illumina BioInsight Platform Core - Mumbai (India): online - Dragen Apps and Content - Mumbai (India): online - Basespace Sequence Hub - Tel Aviv (Israel): online - Illumina BioInsight Platform Core - Tel Aviv (Israel): online - Dragen Apps and Content - Tel Aviv (Israel): online - Basespace Sequence Hub - Seoul (South Korea): online - Illumina BioInsight Platform Core - Seoul (South Korea): online - Illumina Connected Insights - Seoul (South Korea): online - Dragen Apps and Content - Seoul (South Korea): online - Illumina Connected Multiomics - Seoul (South Korea): online - Basespace Sequence Hub - Jakarta (Indonesia): online - Illumina BioInsight Platform Core - Jakarta (Indonesia): online - Dragen Apps and Content - Jakarta (Indonesia): online - Basespace Sequence Hub - Abu Dhabi (UAE): critical - Illumina BioInsight Platform Core - Abu Dhabi (UAE): critical - Dragen Apps and Content - Abu Dhabi (UAE): online - Dragen Cloud License Service (Global): online - Dragen Server License Service (Global): online - Dragen Apps and Content - Global (Global): online ## Last 90 days 1 incidents in 2 days tracked. No reported issues 0.0% of the time. | Started (UTC) | Severity | Incident | Duration | |---|---|---|---| | before 2026-09-26 12:05 | critical | AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence Hub | ongoing | ## Other services having issues right now - [pawaPay](https://stackpulse.app/services/pawapay.md) (critical: Performance degradation affecting Nigeria Airtel services) - [NÖN](https://stackpulse.app/services/non.md) (issue: Twilio SMS, Europe is degraded) - [SendGrid](https://stackpulse.app/services/sendgrid.md) (issue: SMS Delivery Delays from Twilio to Proximus Belgium) - [Twilio](https://stackpulse.app/services/twilio.md) (issue: SMS Delivery Delays from Twilio to Proximus Belgium) - All of them: https://stackpulse.app/outages.md StackPulse isn't affiliated with Illumina Cloud Products. As JSON: https://stackpulse.app/services/illumina-cloud-products.json