# IDEXX Software status > Critical outage reported. IDEXX Software reports a critical outage: SmartOrder — IDEXX online ordering and order matching. Source: IDEXX Software's official status page, https://status.idexxsoftware.com/ - Status: critical (SmartOrder — IDEXX online ordering and order matching) - Since: 2026-09-26 12:07 UTC - Checked: 2026-09-27 23:26 UTC, every 5 minutes - Page: https://stackpulse.app/services/idexx-software ## Components (72) - Vet Radar: online - DataPoint-API (DataPoint): online - Neo Software (Neo): online - SMS (Text) Messages (Neo): online - Third Party Integrations (Neo): online - Enterprise Manager Login (Enterprise Manager): online - Control Center (Enterprise Manager): online - Analytics (Enterprise Manager): online - Petly Plans (Petly Plans): online - PIMS Data Integration Service (Petly Plans): online - Authorize.net (Petly Plans): online - PDF Service (Petly Plans): online - Email Service (Petly Plans): online - Diagnostic Results (VetConnect PLUS): online - Web (VetConnect PLUS): online - Mobile (VetConnect PLUS): online - Ordering - Reference Laboratory (VetConnect PLUS): online - Ordering - In House Diagnostics (VetConnect PLUS): online - ezyVet Software: USA and Canada West (ezyVet Software): online - ezyVet Software: USA and Canada Central/East (ezyVet Software): online - ezyVet Software: Australia (ezyVet Software): online - ezyVet Software: New Zealand (ezyVet Software): online - ezyVet Software: Asia (ezyVet Software): online - ezyVet Software: Europe/Middle East/Africa (ezyVet Software): online - ezyVet Software: Version Specific (ezyVet Software): online - ezyVet Datalake (ezyVet Software): online - ezyVet Go (ezyVet Software): online - ezyVet Scan (ezyVet Software): online - ezyVet Kiosk and ezyVet Connect (ezyVet Software): online - ezyVet Academy/Absorb Platform (ezyVet Software): online - Cubex (ezyVet Third Party Integrations): online - Diagnostic Integrations (ezyVet Third Party Integrations): online - Emailed Labs (ezyVet Third Party Integrations): online - Fax Integrations (ezyVet Third Party Integrations): online - Insurance Integrations (ezyVet Third Party Integrations): online - PACS Medical Imaging integrations (ezyVet Third Party Integrations): online - Payment Integrations (ezyVet Third Party Integrations): online - Product supplier Integrations (ezyVet Third Party Integrations): online - SMS Providers (ezyVet Third Party Integrations): online - Xero (ezyVet Third Party Integrations): online - ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System (ezyVet Third Party Integrations): online - Other Integrations (ezyVet Third Party Integrations): online - Neo Vello (Vello): online - ezyVet Vello (Vello): online - Cornerstone Vello (Vello): online - Pet Owner Portals (Vello): online - Texting Services (Vello): online - iPad (SmartFlow): online - Web (SmartFlow): online - Integration (SmartFlow): online - VetMedStat (Telemedicine): online - VMS Pro (Telemedicine): online - VMS18 (Telemedicine): online - VMS Admin (Telemedicine): online - PowerScribe One (Telemedicine): online - CardioPet (Telemedicine): online - DVMInsight (Telemedicine): online - Portal (rVetLink): online - Referral Import (API) (rVetLink): online - Online Payments (Cornerstone): online - SmartOrder - Online Inventory Ordering (Cornerstone): major_outage - IDEXX Reference Laboratory (Cornerstone): online - MyCornerstone (Cornerstone): online - IDEXX Web PACS (Diagnostic Imaging): online - Diagnostic Images (Diagnostic Imaging): online - PIMS Ordering (Diagnostic Imaging): online - PathPIXX (Diagnostic Imaging): online - Petly Pages (Pet Health Network Pro): online - Postcards (Pet Health Network Pro): online - Texting (Pet Health Network Pro): online - Mobile App (Pet Health Network Pro): online - Pet Health Network Pro (Pet Health Network Pro): online ## Last 90 days 1 incidents in 2 days tracked. No reported issues 0.0% of the time. | Started (UTC) | Severity | Incident | Duration | |---|---|---|---| | before 2026-09-26 12:07 | critical | SmartOrder — IDEXX online ordering and order matching | ongoing | ## Other services having issues right now - [NÖN](https://stackpulse.app/services/non.md) (issue: Twilio SMS, Europe is degraded) - [SendGrid](https://stackpulse.app/services/sendgrid.md) (issue: SMS Delivery Delays from Twilio to Proximus Belgium) - [Twilio](https://stackpulse.app/services/twilio.md) (issue: SMS Delivery Delays from Twilio to Proximus Belgium) - [Teletype](https://stackpulse.app/services/teletype.md) (major_outage: Teletype, Main Service and 1 more are down) - All of them: https://stackpulse.app/outages.md StackPulse isn't affiliated with IDEXX Software. As JSON: https://stackpulse.app/services/idexx-software.json