{"name":"IDEXX Software","slug":"idexx-software","url":"https://stackpulse.app/services/idexx-software","statusPage":"https://status.idexxsoftware.com/","status":"critical","summary":"IDEXX Software reports a critical outage: SmartOrder — IDEXX online ordering and order matching.","text":"SmartOrder — IDEXX online ordering and order matching","since":"2026-09-26T12:07:14.136Z","checkedAt":"2026-09-27T23:21:43Z","checkedEverySeconds":300,"components":[{"name":"Vet Radar","group":null,"status":"online"},{"name":"DataPoint-API","group":"DataPoint","status":"online"},{"name":"Neo Software","group":"Neo","status":"online"},{"name":"SMS (Text) Messages","group":"Neo","status":"online"},{"name":"Third Party Integrations","group":"Neo","status":"online"},{"name":"Enterprise Manager Login","group":"Enterprise Manager","status":"online"},{"name":"Control Center","group":"Enterprise Manager","status":"online"},{"name":"Analytics","group":"Enterprise Manager","status":"online"},{"name":"Petly Plans","group":"Petly Plans","status":"online"},{"name":"PIMS Data Integration Service","group":"Petly Plans","status":"online"},{"name":"Authorize.net","group":"Petly Plans","status":"online"},{"name":"PDF Service","group":"Petly Plans","status":"online"},{"name":"Email Service","group":"Petly Plans","status":"online"},{"name":"Diagnostic Results","group":"VetConnect PLUS","status":"online"},{"name":"Web","group":"VetConnect PLUS","status":"online"},{"name":"Mobile","group":"VetConnect PLUS","status":"online"},{"name":"Ordering - Reference Laboratory","group":"VetConnect PLUS","status":"online"},{"name":"Ordering - In House Diagnostics","group":"VetConnect PLUS","status":"online"},{"name":"ezyVet Software: USA and Canada West","group":"ezyVet Software","status":"online"},{"name":"ezyVet Software: USA and Canada Central/East","group":"ezyVet Software","status":"online"},{"name":"ezyVet Software: Australia","group":"ezyVet Software","status":"online"},{"name":"ezyVet Software: New Zealand","group":"ezyVet Software","status":"online"},{"name":"ezyVet Software: Asia","group":"ezyVet Software","status":"online"},{"name":"ezyVet Software: Europe/Middle East/Africa","group":"ezyVet Software","status":"online"},{"name":"ezyVet Software: Version Specific","group":"ezyVet Software","status":"online"},{"name":"ezyVet Datalake","group":"ezyVet Software","status":"online"},{"name":"ezyVet Go","group":"ezyVet Software","status":"online"},{"name":"ezyVet Scan","group":"ezyVet Software","status":"online"},{"name":"ezyVet Kiosk and ezyVet Connect","group":"ezyVet Software","status":"online"},{"name":"ezyVet Academy/Absorb Platform","group":"ezyVet Software","status":"online"},{"name":"Cubex","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Diagnostic Integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Emailed Labs","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Fax Integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Insurance Integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"PACS Medical Imaging integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Payment Integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Product supplier Integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"SMS Providers","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Xero","group":"ezyVet Third Party Integrations","status":"online"},{"name":"ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Other Integrations","group":"ezyVet Third Party Integrations","status":"online"},{"name":"Neo Vello","group":"Vello","status":"online"},{"name":"ezyVet Vello","group":"Vello","status":"online"},{"name":"Cornerstone Vello","group":"Vello","status":"online"},{"name":"Pet Owner Portals","group":"Vello","status":"online"},{"name":"Texting Services","group":"Vello","status":"online"},{"name":"iPad","group":"SmartFlow","status":"online"},{"name":"Web","group":"SmartFlow","status":"online"},{"name":"Integration","group":"SmartFlow","status":"online"},{"name":"VetMedStat","group":"Telemedicine","status":"online"},{"name":"VMS Pro","group":"Telemedicine","status":"online"},{"name":"VMS18","group":"Telemedicine","status":"online"},{"name":"VMS Admin","group":"Telemedicine","status":"online"},{"name":"PowerScribe One","group":"Telemedicine","status":"online"},{"name":"CardioPet","group":"Telemedicine","status":"online"},{"name":"DVMInsight","group":"Telemedicine","status":"online"},{"name":"Portal","group":"rVetLink","status":"online"},{"name":"Referral Import (API)","group":"rVetLink","status":"online"},{"name":"Online Payments","group":"Cornerstone","status":"online"},{"name":"SmartOrder - Online Inventory Ordering","group":"Cornerstone","status":"major_outage"},{"name":"IDEXX Reference Laboratory","group":"Cornerstone","status":"online"},{"name":"MyCornerstone","group":"Cornerstone","status":"online"},{"name":"IDEXX Web PACS","group":"Diagnostic Imaging","status":"online"},{"name":"Diagnostic Images","group":"Diagnostic Imaging","status":"online"},{"name":"PIMS Ordering","group":"Diagnostic Imaging","status":"online"},{"name":"PathPIXX","group":"Diagnostic Imaging","status":"online"},{"name":"Petly Pages","group":"Pet Health Network Pro","status":"online"},{"name":"Postcards","group":"Pet Health Network Pro","status":"online"},{"name":"Texting","group":"Pet Health Network Pro","status":"online"},{"name":"Mobile App","group":"Pet Health Network Pro","status":"online"},{"name":"Pet Health Network Pro","group":"Pet Health Network Pro","status":"online"}],"last90Days":{"daysTracked":2,"incidents":1,"noReportedIssuesShare":0,"typicalIncidentMinutes":null},"incidents":[{"start":"2026-09-26T12:07:14.137Z","startKnown":false,"end":null,"status":"critical","title":"SmartOrder — IDEXX online ordering and order matching","minutes":2120}]}