# HiBob outage on 3 November 2026

> On 3 November, HiBob had a major outage in which requesting signatures through its DocuSign integration in Bob could fail with a general error, affecting the Core HR - Docs component. The incident was open from 15:16 to 17:52 UTC (about 2 h 35 min), though the status page showed a fix deployed at 17:09 and the component marked affected only until then. The status page said a recent update to its document integration infrastructure caused the failures and that the update was reverted; Sentry, U-Haul, Aircall, Thomson Reuters Legal, Blackbaud and Musixmatch also had problems at the same time.

- Service: [HiBob](https://stackpulse.app/services/hibob.md)
- Severity: major_outage
- Title on the status page: We’ve identified an issue with our DocuSign integration
- Started: 2026-11-03 15:17 UTC
- Ended: 2026-11-03 17:52 UTC
- Lasted: 2 h 35 min
- Incident open on the status page: 15:16–17:52 UTC
- The status page's incident: https://stspg.io/dgd6sn5b294y
- Page: https://stackpulse.app/services/hibob/outages/2026-11-03-1517

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Core HR - Docs | partial outage | 2026-11-03 15:16 | 2026-11-03 17:09 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-11-03 14:31 UTC
- [Blackbaud](https://stackpulse.app/services/blackbaud.md): issue from 2026-11-03 14:38 UTC
- [Sentry](https://stackpulse.app/services/sentry.md): critical from 2026-11-03 14:58 UTC
- [U-Haul](https://stackpulse.app/services/u-haul.md): critical from 2026-11-03 15:00 UTC
- [Aircall](https://stackpulse.app/services/aircall.md): major_outage from 2026-11-03 15:31 UTC
- [Thomson Reuters Legal](https://stackpulse.app/services/thomson-reuters-legal.md): major_outage from 2026-11-03 15:50 UTC
- [Daxko](https://stackpulse.app/services/daxko.md): issue from 2026-11-03 16:20 UTC
- [Arena AI](https://stackpulse.app/services/arena-ai.md): issue from 2026-11-03 16:29 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with HiBob.