# Claude outage on 14 November 2026

> On 14 November, Claude's status page reported a major outage on claude.ai: errors affected purchases, plan upgrades and cancellations, while core functionality was not affected. The incident was open from 02:54 to 04:23 UTC (1 h 29 min). The status page's final update put the impact window at 02:34 to 04:03 UTC, and said purchases were working normally again by 03:09, with delayed plan changes and payments applied afterwards. Stripe and Musixmatch also reported minor issues at the same time.

- Service: [Claude](https://stackpulse.app/services/claude.md)
- Severity: major_outage
- Title on the status page: Elevated purchasing errors on claude.ai
- Started: 2026-11-14 02:54 UTC
- Ended: 2026-11-14 04:23 UTC
- Lasted: 1 h 29 min
- Incident open on the status page: 02:54–04:23 UTC
- The status page's incident: https://stspg.io/qqf00d9r7pm4
- Page: https://stackpulse.app/services/claude/outages/2026-11-14-0254

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| claude.ai | partial outage | 2026-11-14 02:54 | 2026-11-14 03:09 |
| claude.ai | degraded performance | 2026-11-14 03:09 | 2026-11-14 04:23 |

## At the same time

- [Stripe](https://stackpulse.app/services/stripe.md): issue from 2026-11-14 02:51 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-11-14 04:01 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Claude.