# Box outage on 20 October 2026

> On 20 October, Box had an outage from 02:21 to 03:49 UTC (1 h 28 min), during which users could see errors or timeouts with the Public API and Box Sign, and from 02:33 with uploads and downloads in the web application. Box's status page tracked the incident from 02:19 to 03:47, reported at 03:11 that a fix was being implemented, and later said all services were restored. Musixmatch and Alura also had problems during the same period.

- Service: [Box](https://stackpulse.app/services/box.md)
- Severity: major_outage
- Title on the status page: [Medium] Issue with multiple Box Services
- Started: 2026-10-20 02:21 UTC
- Ended: 2026-10-20 03:49 UTC
- Lasted: 1 h 28 min
- Incident open on the status page: 02:19–03:47 UTC
- The status page's incident: https://stspg.io/cq608909nb7h
- Page: https://stackpulse.app/services/box/outages/2026-10-20-0221

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Box Web Application - Box Sign | degraded performance | 2026-10-20 02:19 | 2026-10-20 03:47 |
| Box Platform / API - Content API | degraded performance | 2026-10-20 02:19 | 2026-10-20 03:47 |
| Box Platform / API - Box Sign | degraded performance | 2026-10-20 02:19 | 2026-10-20 03:47 |
| Box Web Application - Uploads/Downloads | degraded performance | 2026-10-20 02:33 | 2026-10-20 03:47 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-20 02:21 UTC
- [Alura](https://stackpulse.app/services/alura.md): major_outage from 2026-10-20 03:06 UTC

Problems at the same time are a clue, never proof that one caused another.

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