# Box outage on 15 October 2026

> On 15 October, Box had a problem with Box Drive from 08:30 to 12:41 UTC, about 4 hours 11 minutes, during which some users saw delayed syncing of items from the Box Web App to Box Drive desktop clients. The incident was titled as major, but the status page marked the affected Box Sync desktop component only as a minor issue, from 08:30 to 12:13, when it reported improvement after remediation steps. Bitbucket, GoDaddy, Musixmatch and Bus Times also had problems during the same period.

- Service: [Box](https://stackpulse.app/services/box.md)
- Severity: major_outage
- Title on the status page: [Major] Issue with Box Drive
- Started: 2026-10-15 08:31 UTC
- Ended: 2026-10-15 12:42 UTC
- Lasted: 4 h 11 min
- Incident open on the status page: 08:30–12:41 UTC
- The status page's incident: https://stspg.io/2z5s2yy8rp7n
- Page: https://stackpulse.app/services/box/outages/2026-10-15-0831

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Desktop Applications - Box Sync | degraded performance | 2026-10-15 08:30 | 2026-10-15 12:13 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-15 08:50 UTC
- [Bus Times](https://stackpulse.app/services/bus-times.md): major_outage from 2026-10-15 09:14 UTC
- [Bitbucket](https://stackpulse.app/services/bitbucket.md): critical from 2026-10-15 10:09 UTC
- [GoDaddy](https://stackpulse.app/services/godaddy.md): issue from 2026-10-15 10:21 UTC

Problems at the same time are a clue, never proof that one caused another.

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