# Box outage on 30 September 2026

> From 18:08 UTC on 30 September to 14:09 UTC on 5 October, Box had problems with Enterprise Reports in its web application, lasting about 116 hours. According to the status page, the issue began with User Engagement Reports and collaboration-related insights in the Admin Console showing missing or outdated data. It later expanded to many report types, including Folders & Files, Shared Links, Retention and Legal Hold reports, as well as Storage and Content Growth insights, and User Engagement Reports could show values of zero. Datadog, Asana, Microsoft Azure, GitLab and other services also reported problems during the same period.

- Service: [Box](https://stackpulse.app/services/box.md)
- Severity: major_outage
- Title on the status page: [Medium] Issue with multiple reports
- Started: 2026-09-30 18:08 UTC
- Ended: 2026-10-05 14:10 UTC
- Lasted: 4 days
- Incident open on the status page: 18:08–14:09 UTC
- The status page's incident: https://stspg.io/jttbktzfwt3s
- Page: https://stackpulse.app/services/box/outages/2026-09-30-1808

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Box Web Application - Enterprise Reports | degraded performance | 2026-09-30 18:08 | 2026-10-05 14:09 |

## At the same time

- [CommonLit](https://stackpulse.app/services/commonlit.md): issue from 2026-09-30 17:11 UTC
- [Datadog](https://stackpulse.app/services/datadog.md): issue from 2026-09-30 18:03 UTC
- [Apple](https://stackpulse.app/services/apple.md): major_outage from 2026-09-30 20:47 UTC
- [Asana](https://stackpulse.app/services/asana.md): issue from 2026-09-30 21:14 UTC
- [Microsoft Azure](https://stackpulse.app/services/microsoft-azure.md): major_outage from 2026-09-30 22:28 UTC
- [GitLab](https://stackpulse.app/services/gitlab.md): major_outage from 2026-10-01 00:38 UTC
- [Stripe](https://stackpulse.app/services/stripe.md): issue from 2026-10-01 02:39 UTC
- [Confluence](https://stackpulse.app/services/confluence.md): major_outage from 2026-10-01 02:56 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Box.