# Blackbaud outage on 21 October 2026

> Blackbaud had a major outage from 11:22 UTC on 21 October to 13:27 UTC on 23 October, lasting 50 hours 5 minutes, with alerts covering Blackbaud Luminate Online, Blackbaud Education Management Solutions and Blackbaud eTapestry; it followed two earlier outages in the previous three days. The status page's own updates gave a shorter account for Luminate Online, listing a minor issue affecting some customers from 11:22 to 12:15 UTC on 21 October, and they did not state a cause. Musixmatch, Auto Trader UK and TimeEdit also had problems at the same time.

- Service: [Blackbaud](https://stackpulse.app/services/blackbaud.md)
- Severity: major_outage
- Title on the status page: Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846
- Started: 2026-10-21 11:22 UTC
- Ended: 2026-10-23 13:27 UTC
- Lasted: 2 days
- Incident open on the status page: 11:22–12:15 UTC
- The status page's incident: https://stspg.io/jnlsyk7vx3j9
- Page: https://stackpulse.app/services/blackbaud/outages/2026-10-21-1122

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Blackbaud Luminate Online® - Blackbaud Luminate Online® | degraded performance | 2026-10-21 11:22 | 2026-10-21 12:15 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-21 11:23 UTC
- [Auto Trader UK](https://stackpulse.app/services/auto-trader-uk.md): issue from 2026-10-21 11:31 UTC
- [TimeEdit](https://stackpulse.app/services/timeedit.md): critical from 2026-10-21 12:37 UTC
- [Coinbase](https://stackpulse.app/services/coinbase.md): issue from 2026-10-21 14:09 UTC
- [MyAnimeList](https://stackpulse.app/services/myanimelist.md): critical from 2026-10-21 14:11 UTC
- [OpenAI](https://stackpulse.app/services/openai.md): major_outage from 2026-10-21 14:18 UTC
- [Jira Work Management](https://stackpulse.app/services/jira-work-management.md): issue from 2026-10-21 14:38 UTC
- [Jira Software](https://stackpulse.app/services/jira-software.md): issue from 2026-10-21 14:40 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Blackbaud.