# BigCommerce outage on 27 October 2026

> On 27 October, BigCommerce had a major outage affecting Checkout & Payment Processing, during which Bolt payments failed from 05:30 to 07:42 UTC, about 2 hours 12 minutes. According to the status page, the failure began when Bolt changed its domain from bolt.com to boltapp.com, and BigCommerce worked with Bolt to restore service before marking the incident resolved at 07:41. Musixmatch and Auto Trader UK also reported minor issues around the same time.

- Service: [BigCommerce](https://stackpulse.app/services/bigcommerce.md)
- Severity: major_outage
- Title on the status page: Bolt payments are currently failing
- Started: 2026-10-27 05:30 UTC
- Ended: 2026-10-27 07:42 UTC
- Lasted: 2 h 12 min
- Incident open on the status page: 05:29–07:41 UTC
- The status page's incident: https://stspg.io/bpx4fbmwzl2n
- Page: https://stackpulse.app/services/bigcommerce/outages/2026-10-27-0530

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Checkout & Payment Processing | partial outage | 2026-10-27 05:29 | 2026-10-27 07:41 |

## At the same time

- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-27 05:07 UTC
- [Auto Trader UK](https://stackpulse.app/services/auto-trader-uk.md): issue from 2026-10-27 07:41 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with BigCommerce.