# BigCommerce outage on 5 October 2026

> On 5 October, BigCommerce had a major outage in which stores using QuickBooks Payments could not complete transactions, lasting 2 h 26 min from 19:59 to 22:25 UTC. The status page gave a longer window: it opened the incident and listed Checkout & Payment Processing as a major outage from 18:45 until resolution at 22:24, and its final update said merchants could now disconnect and reconnect QuickBooks. GitHub (Actions) and Intercom (Inbox bulk actions) also reported minor issues at the same time.

- Service: [BigCommerce](https://stackpulse.app/services/bigcommerce.md)
- Severity: major_outage
- Title on the status page: QuickBooks Payments stores cannot transact
- Started: 2026-10-05 19:59 UTC
- Ended: 2026-10-05 22:25 UTC
- Lasted: 2 h 26 min
- Incident open on the status page: 18:45–22:24 UTC
- The status page's incident: https://stspg.io/zb1cc7d194ww
- Page: https://stackpulse.app/services/bigcommerce/outages/2026-10-05-1959

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Checkout & Payment Processing | partial outage | 2026-10-05 18:45 | 2026-10-05 22:24 |

## At the same time

- [GitHub](https://stackpulse.app/services/github.md): critical from 2026-10-05 19:13 UTC
- [Intercom](https://stackpulse.app/services/intercom.md): issue from 2026-10-05 20:06 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with BigCommerce.