# Anota AI outage on 14 October 2026

> On 14 October, Anota AI had a critical outage of about 28 minutes, from 14:27 to 14:55 UTC according to its status page, affecting online payments (Tuna and iFood Pago), partner and iFood integrations, order management, the digital menu, the waiter app, and its automated service tools. The status page first described a performance degradation with slower responses, and its final update said the problem came from a failure in one of the services that handle orders. GitLab, HiBob and Fish Audio also reported problems at the same time.

- Service: [Anota AI](https://stackpulse.app/services/anota-ai.md)
- Severity: critical
- Title on the status page: Degradação de Performance
- Started: 2026-10-14 14:28 UTC
- Ended: 2026-10-14 14:56 UTC
- Lasted: 28 min
- Incident open on the status page: 14:27–14:55 UTC
- The status page's incident: https://stspg.io/d2b9qmyf9j7f
- Page: https://stackpulse.app/services/anota-ai/outages/2026-10-14-1428

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Pagamento Online - Tuna | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Pagamento Online - iFood Pago | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Integração - API de Parceiros | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Integração - Gestão Avançada | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Integração - iFood Pedidos | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Pedidos - Gestor de Pedidos | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Pedidos - Cardápio Digital | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Pedidos - Garçom | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Atendimento Automatizado - Robô | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Atendimento Automatizado - Anota AI Desktop | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |
| Atendimento Automatizado - Anota AI na Nuvem | major outage | 2026-10-14 14:27 | 2026-10-14 14:55 |

## At the same time

- [Fish Audio](https://stackpulse.app/services/fish-audio.md): major_outage from 2026-10-14 13:28 UTC
- [HiBob](https://stackpulse.app/services/hibob.md): issue from 2026-10-14 14:24 UTC
- [GitLab](https://stackpulse.app/services/gitlab.md): major_outage from 2026-10-14 14:34 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Anota AI.