# Aircall outage on 13 October 2026

> On 13 October, Aircall had a major outage from 15:40 to 19:15 UTC (3 h 36 min), recorded under the names "Increased Error Rate" and "Partially Degraded Service", following one earlier outage in the previous three days. Aircall's status page described a shorter window: its "Increased Error Rate" incident ran from 15:38 to 16:19 UTC, reported sporadic errors as minor issues affecting calling, the Workspace and mobile apps, the Dashboard and login, and noted improvements from 15:53. PowerSchool, Procore, Arena AI, Litmus and TMDB also had problems at the same time.

- Service: [Aircall](https://stackpulse.app/services/aircall.md)
- Severity: major_outage
- Title on the status page: Partially Degraded Service
- Started: 2026-10-13 15:40 UTC
- Ended: 2026-10-13 19:15 UTC
- Lasted: 3 h 36 min
- Incident open on the status page: 15:38–16:19 UTC
- The status page's incident: https://stspg.io/5qnh8cl382zk
- Page: https://stackpulse.app/services/aircall/outages/2026-10-13-1540

## What broke when (UTC)

| Component | Status | From | To |
|---|---|---|---|
| Aircall Apps - Aircall Workspace (Web) | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Aircall Apps - Aircall Workspace (Desktop) | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Aircall Dashboard - Conversation Center | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Aircall Dashboard - Analytics | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Aircall Dashboard - Live Monitoring | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Voice — Calling - Inbound Calls | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Voice — Calling - Outbound Calls | degraded performance | 2026-10-13 15:38 | 2026-10-13 16:19 |
| Aircall Apps - Aircall Mobile App (iOS) | degraded performance | 2026-10-13 15:50 | 2026-10-13 16:19 |
| Aircall Apps - Aircall Mobile App (Android) | degraded performance | 2026-10-13 15:50 | 2026-10-13 16:19 |
| Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance) | degraded performance | 2026-10-13 15:50 | 2026-10-13 16:19 |
| Authentication - Login | degraded performance | 2026-10-13 15:50 | 2026-10-13 16:19 |

## At the same time

- [PowerSchool](https://stackpulse.app/services/powerschool.md): issue from 2026-10-13 15:29 UTC
- [Musixmatch](https://stackpulse.app/services/musixmatch.md): issue from 2026-10-13 15:31 UTC
- [Procore](https://stackpulse.app/services/procore.md): issue from 2026-10-13 15:34 UTC
- [Arena AI](https://stackpulse.app/services/arena-ai.md): major_outage from 2026-10-13 15:46 UTC
- [Litmus](https://stackpulse.app/services/litmus.md): major_outage from 2026-10-13 16:40 UTC
- [TMDB](https://stackpulse.app/services/tmdb.md): critical from 2026-10-13 18:52 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with Aircall.