# 37signals outage on 29 September 2026

> On 29 September, 37signals had a critical outage from 12:07 to 12:35 UTC, about 28 minutes, during which Basecamp 5 and HEY had trouble loading. Highrise was also named as down. The status page opened the incident at 12:10 and said at 12:26 that the root cause had been found, without stating what it was. It reported both services coming back online at 12:30, back up at 12:32, and resolved at 12:34. KING OF TIME, Hostinger, Asana and Auto Trader UK also reported minor issues at the same time.

- Service: [37signals](https://stackpulse.app/services/37signals.md)
- Severity: critical
- Title on the status page: Basecamp 5 and HEY are down
- Started: 2026-09-29 12:07 UTC
- Ended: 2026-09-29 12:35 UTC
- Lasted: 28 min
- Incident open on the status page: 12:10–12:34 UTC
- The status page's incident: https://www.37status.com/incidents/70
- Page: https://stackpulse.app/services/37signals/outages/2026-09-29-1207

## At the same time

- [KING OF TIME](https://stackpulse.app/services/king-of-time.md): issue from 2026-09-29 11:15 UTC
- [Hostinger](https://stackpulse.app/services/hostinger.md): issue from 2026-09-29 12:07 UTC
- [Asana](https://stackpulse.app/services/asana.md): issue from 2026-09-29 12:15 UTC
- [Auto Trader UK](https://stackpulse.app/services/auto-trader-uk.md): issue from 2026-09-29 12:32 UTC

Problems at the same time are a clue, never proof that one caused another.

Stackpulse isn't affiliated with 37signals.